RedRoute wants answering customer service calls to be as easy as using ‘Alexa’ – TechCrunch
[ad_1] RedRoute, a voice-based customer service experiences and conversational artificial intelligence startup, is going after an emerging $350 billion customer...
Stonly, a customer onboarding platform, raises $22M series A led Northzone and Accel – TechCrunch
[ad_1] In the age of COVID – or rather, the age of massive digitization of services, post-COVID – online customers...
Language I/O aims to strengthen its AI-powered customer service localization service
[ad_1] Hear from CIOs, CTOs, and other C-level and senior execs on data and AI strategies at the Future of...
Another T-Mobile cyberattack reportedly exposed customer info and SIMs
[ad_1] T-Mobile has suffered another cyberattack after being rocked by a massive data breach in August. This time around, attackers...
What a loyal customer really wants (hint: it’s not discounts)
[ad_1] It used to be that the number one way for brands to garner customer loyalty was with discount codes...
A Coinbase ‘display issue’ glitch showed incorrect customer wallet balances
[ad_1] For a brief moment, their worlds had changed. On Tuesday afternoon a Coinbase "display issue" changed the balances of...
AI customer service bots are making their way to a store near you
[ad_1] I regularly fly with KLM from Minneapolis to New Delhi, and always stop over in Amsterdam. I am frequently...
Enterprise customer data platform Treasure Data gets $234M backing from SoftBank
[ad_1] Mountain View-based enterprise customer data platform (CDP) Treasure Data has just received a $234 million funding in what the...
Whole Foods customer records among 82M exposed due to vulnerable database
[ad_1] In early July, security researcher Jeremiah Fowler, in partnership with the CoolTechZone research team, discovered a non-password-protected database that...
European point of sale provider SumUp acquires customer loyalty startup Fivestars for $317M – TechCrunch
[ad_1] SumUp, a European-based competitor to Square, PayPal/iZettle and others that provide mobile-powered card readers and other sales technology to...
Visible confirms customer reports of hacking and fraud attempts
[ad_1] After customers of the Verizon-owned budget mobile carrier Visible took to social media to complain about hacking and fraud...
SMBs would rather risk customer data than jeopardize growth
[ad_1] Many small and medium-sized businesses in the UK would rather risk customer data than their own growth, despite a...
3 ways to build customer loyalty in 2021
[ad_1] The ecommerce industry has been growing steadily for many years, but since the pandemic, the quantity of online shopping...
Knowing your customer in the age of data privacy – TechCrunch
[ad_1] Ted Schlein is a General Partner at Kleiner Perkins and a leading expert on cybersecurity and enterprise software. More...
5 things you need to win your first customer – TechCrunch
[ad_1] Bryan Dsouza leads product marketing at Grammarly, and previously led various product management and product marketing roles across B2C...
How to Call Customer Service and Get What You Want: Tips, Resources, and More
[ad_1] The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than...
Customer data platform Zeotap raises $11M more
[ad_1] A new GamesBeat event is around the corner! Learn more about what comes next. Zeotap, a customer data platform...
Here’s how you move customer experience to self-service
[ad_1] Did you know Growth Quarters is taking the stage this fall? Together with an amazing line-up of experts, we...
Airkit: 64% of consumers reported that customer service couldn’t solve their problems
[ad_1] The Transform Technology Summits start October 13th with Low-Code/No Code: Enabling Enterprise Agility. Register now! 64% of consumers reported...
T-Mobile investigating report of customer data breach that reportedly involves 100 million people
[ad_1] T-Mobile confirmed Sunday that it’s looking into an online forum post that claims to be selling a large trove...