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VentureBeat

TechSee raises $30 million to streamline field service work with AR and computer vision

TechSee, which describes itself as an “intelligent visual assistance” company, today closed a $30 million investment round co-led by OurCrowd, Salesforce Ventures, and TELUS Ventures. A spokesperson for the startup says the capital injection will be used to enter new markets and verticals while expanding TechSee’s product offerings and capabilities. The augmented reality market is estimated to grow from $10.7 billion in 2019 to $72.7 billion by 2024, according to a recent Markets and Markets report. At least a portion of that growth has been driven by field service applications; technicians are faced with the challenging task of working on equipment with varying technical specifications, often in confined or hard-to-reach spaces. With AR apps, they could have all of the information they need displayed in front of them while keeping their hands free to work. TechSee was founded in 2014 by Eitan Cohen, Amir Yoffee, and Gabby Sarusi. Cohen conceptualized the idea after struggling to walk his parents through an issue they were having with their cable service. TechSee’s cross-platform, AWS-hosted apps employ computer vision to recognize products and issues and streamline warranty registration . For instance, TechSee Live, the company’s call center solution, lets agents see what customers see through their smartphone cameras and visually guide them to resolutions. Agents can opt to receive live video or photos, with features like a visual session history and mobile screen mirroring, as well as share their desktops and browsers. Moreover, TechSee Live allows agents to send text messages or initiate calls during…Continue readingTechSee raises $30 million to streamline field service work with AR and computer vision

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The Next Web

Why the moon’s early magnetic field might be responsible for life on earth

The habitability of a planet depends on many factors. One is the existence of a strong and long-lived magnetic field. These fields are generated thousands of kilometers below the planet’s surface in its liquid core and extend far into space – shielding the atmosphere from harmful solar radiation. Without a strong magnetic field, a planet struggles to hang on to a breathable atmosphere – which is bad news for life as we know it. A new study, published in Science Advances, suggests that the Moon’s now extinct magnetic field may have helped protect our planet’s atmosphere as life was forming around 4 billion years ago. Today, Earth has a strong global magnetic field that protects the atmosphere and low-orbiting satellites from harsh solar radiation. In contrast, the Moon does not possess either a breathable atmosphere or a global magnetic field. Global magnetic fields are generated by the motion of molten iron in the cores of planets and moons. Keeping the fluid moving requires energy, such as heat trapped within the core. When there is insufficient energy, the field dies. Without a global magnetic field, the charged particles of the solar wind (radiation from the Sun) passing close to a planet generate electric fields that can accelerate charged atoms, known as ions, out of the atmosphere. This process is happening today on Mars and it is losing oxygen as a result – something that has been directly measured by the Mars atmosphere and volatile evolution (Maven) mission. The solar wind can…Continue readingWhy the moon’s early magnetic field might be responsible for life on earth

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Tech Radar

Mobile Industry Awards 2020: Samsung Wins Best Manufacturer Field Marketing Team

This category recognises the impact that marketing teams have on bringing devices to market and the overall success of the business. It rewards the work done to educate and train staff on the high street and in contact centres. Our entrants were asked to submit entries based on the following criteria: Outstanding impact in the retail community Outstanding impact in call centres Innovation in marketing, education, and training Exceptional results and significant stand out for the manufacturer Adaptability to changing market conditions High impact launch campaigns with excellent ROI A strategy reflecting the manufacturer’s brand image Our 2020 finalists are: Alcatel Our judges were impressed by the success story of Alcatel’s Tech Team whose importance is evidenced by the large share of the company’s market budget that it commands. Its results over the past 12 months, in particular the substantially increased awareness of products at a retail level, have been spectacular. Samsung Samsung redesigned its training approach, its content and the way it communicates with retail and call centre staff. The company enabled its teams with tools to bring messages to end users, going beyond mobile to deliver a complete view of its entire range. Sony Mobile Sony Mobile was able to show how its field marketing team is responsible for engaging and empowering the retail community with information on the Xperia product range, services, and entire Sony brand.   And our winner is… Samsung! Speaking about Samsung’s win, Mobile Industry Awards Director Mark Fermor said: “The role that field…Continue readingMobile Industry Awards 2020: Samsung Wins Best Manufacturer Field Marketing Team

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VentureBeat

Salesforce details new AI-powered products for field service workers

Salesforce today detailed the next generation of Salesforce Field Service, its suite of machine learning-powered tools tailored for field service. Among the highlights are appointment scheduling and optimization features, AI guidance and assert performance insights for dispatchers, and automated customer communications to help ensure jobs finish on time. As the pandemic continues to disrupt all aspects of business, companies face challenges in delivering in-person service. The repair and maintenance of machinery like medical devices, air conditioning units, and assembly line robots in some cases can’t be delayed. That could be why after an initial dip in March, Salesforce says Field Service saw a more than 50% jump in usage between April and July 2020. It’s now being used 20% more compared with pre-COVID levels, perhaps because of service request backlogs from early in the pandemic. Field Service’s forthcoming Dynamic Priority feature will offer intelligent scheduling that prioritizes jobs based on service-level agreements or level of criticality. For instance, if maintenance is due or a warranty is about to expire, that job will automatically receive higher priority. Dynamic Priority dovetails with Einstein Recommendation Builder, which will enable organizations to deploy models to enhance service, including AI-powered recommendations. According to Salesforce, Recommendation Builder will scan past orders for previous similar jobs to identify parts the current one might need. Beyond Dynamic Priority, there’s Asset 360, a robust set of asset management capabilities ServiceMax built in partnership with Salesforce. Asset 360 will surface contracts and asset performance to maximize the uptime of equipment…Continue readingSalesforce details new AI-powered products for field service workers

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Wired

Field Trip’s App Wants to Guide Your Next Psychedelic Journey

In many ways, Field Trip is packaging and franchising a kind of “set and setting.” This version includes carefully designed protocols (a consultation plus six ketamine-infusion sessions, combined with nine therapy sessions, for $4,700), digital touch points (an online portal where patients can prepare for their trips and chart their progress afterward), and ambiance (mid-century modern furniture, jute rugs, many, many potted plants). Soon, a Field Trip session might be like a Sweetgreen salad or a Heyday facial—it doesn’t matter which location you go to, because you’ll find the same menu of services and the same airy, placid ambiance wherever you end up. “You’ll never be walking into a room with tie-dye T-shirts and patchouli floating in the background,” Levy says. “We’re developing an experience that’s 100 percent controlled by us.” Until recently, practitioners of psychedelic therapy clung to a loose set of aesthetics—hand-me-down tropes from the counterculture that grew slightly less cartoonish over time. In Michael Pollan’s 2018 book How to Change Your Mind: What the New Science of Psychedelics Teaches Us About Consciousness, Dying, Addiction, Depression, and Transcendence, the therapeutic spaces he visits—at New York University and Johns Hopkins University, or in the homes of underground guides—almost invariably feature a Buddha figure or a ceramic mushroom in an otherwise unremarkable room. These nostalgic, unpretentious environments make sense, given the landscape within which psychedelics have existed so far. Neither a clinical trial nor an underground (i.e., illegal) trip is much of a capitalistic venture. The marketplace is inherently limited:…Continue readingField Trip’s App Wants to Guide Your Next Psychedelic Journey

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TechCrunch

We need a new field of AI to combat racial bias – TechCrunch

Gary M. Shiffman Contributor Since widespread protests over racial inequality began, IBM announced it would cancel its facial recognition programs to advance racial equity in law enforcement. Amazon suspended police use of its Rekognition software for one year to “put in place stronger regulations to govern the ethical use of facial recognition technology.” But we need more than regulatory change; the entire field of artificial intelligence (AI) must mature out of the computer science lab and accept the embrace of the entire community. We can develop amazing AI that works in the world in largely unbiased ways. But to accomplish this, AI can’t be just a subfield of computer science (CS) and computer engineering (CE), like it is right now. We must create an academic discipline of AI that takes the complexity of human behavior into account. We need to move from computer science-owned AI to computer science-enabled AI. The problems with AI don’t occur in the lab; they occur when scientists move the tech into the real world of people. Training data in the CS lab often lacks the context and complexity of the world you and I inhabit. This flaw perpetuates biases. AI-powered algorithms have been found to display bias against people of color and against women. In 2014, for example, Amazon found that an AI algorithm it developed to automate headhunting taught itself to bias against female candidates. MIT researchers reported in January 2019 that facial recognition software is less accurate in identifying humans with darker pigmentation. Most…Continue readingWe need a new field of AI to combat racial bias – TechCrunch

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TechCrunch

Urbint, a provider of field safety information for utilities, raises $20 million – TechCrunch

Urbint, a developer of a field safety information service for industrial workforces, has raised $20 million in a new round of funding as it looks to expand its research and development capabilities, grow internationally, and develop services for new industrial categories. With the bulk of its business in the North America utility market, it was time for the company to expand its geographic horizons, something that it should be able to do with the addition of the venture arm of the UK-based utility company National Grid as one of its backers. Other investors in the company’s $20 million round include Energy Impact Partners, Piva and Salesforce Ventures . “A few years ago, we saw that utilities were facing an overwhelming number of threats in the field, stemming from aging infrastructure, extreme weather, and workforce turnover, and didn’t have adequate tools to make informed risk-driven safety decisions,” said Corey Capasso, the founder and chief executive of Urbint, in a statement. “We built Urbint to arm them with predictive AI to stay one step ahead. The pandemic has only intensified this need as dangers to infrastructure and essential workers increase and resources are strained. This investment will grow our reach to keep even more communities safe.” The company also said it will work to improve its diversity and inclusion efforts as it considers where to allocate its resources, Capasso said in an interview with TechCrunch . Urbint works by aggregating information around various risks that field workers might face including data around…Continue readingUrbint, a provider of field safety information for utilities, raises $20 million – TechCrunch