How to use emotion to make your brand’s content more compelling


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People remember what makes them feel.

Content is no different. If you want something to resonate with audiences, you need to tap into what emotions you’re addressing. If you don’t have a handle on this, you won’t execute the content as well as you could have, and you may not engage as many people as you’d anticipated.

Here are some best practices I’ve found when it comes to fusing emotion and content.

Don’t overlook positive emotions

In a recent study, my team at Fractl examined the emotions that are prevalent across top news sites, as part of our job is to earn media coverage for our content. The results shed light on what types of stories these publishers are running and what emotions they’re most likely to incite in readers.

Since the data pulled from BuzzSumo was from Aug. 26, 2019, to Sept. 7, 2020, I don’t think anyone will be shocked to see anger top the list of the most common reaction to news content. With COVID-19 and the political climate, tensions have been particularly high.

But notice how the love reaction is in second place. People enjoy reading and sharing content that’s uplifting, too, as evidenced by the wild popularity of Some Good News for as long as it lasted.

And in 2013 when we examined the emotions that appear the most often in viral images, positive emotions showed up more frequently than negative ones.

More specifically, the sensations of anticipation or surprise were the most common. While this may explain the popularity of clickbaity titles meant to entice you to click through, it also explains why newsworthy data journalism can be so successful — you’re literally presenting new data or a new perspective of data.

Always look for the unexpected angles in your data analysis; if it shocks you, it’s likely to catch the attention of others, too.

Even when you’re just in the ideation stage, ask yourself: what questions do I not know the answer to, and how could I find those answers with data? (As it turns out, those answers may surprise you.)

Identify and harness those emotions in your content

When you have a content idea, before you begin creating anything, you should identify the emotions involved.

Why? They’ll serve as a guide for how you should direct your research and what you should focus on as the project develops.

At every natural checkpoint of your content creation, you need to confirm that the emotions are a part of your decision-making. When you’re writing a guide, do you know why people will care about this guide? When you’re analyzing data, do you know what insights will emotionally resonate? Keep asking yourself these questions to stay on track.

For example, for our client Porch.com, we did a project comparing what it’s like to be office employees vs. full-time freelancers. We could have done a factual side-by-side comparison, sure, but in the brainstorming stage, we asked ourselves: what are the emotional components here?

That led us to ask questions in our survey around topics like job satisfaction, burnout, and what freelancers missed most about office jobs. We then created assets around those responses, like this one:

The result of taking this emotions-based approach was earning media coverage on The Motley Fool, which syndicated to Yahoo!, Nasdaq, Fox Business, and more. Check out the headline The Motley Fool used.

The writer called out the emotion right in the headline, because many writers understand the importance of emotion when engaging readers, too.

Set expectations about emotions in your introduction

This sounds much more dramatic than it is.

Once you’ve identified what emotions are related to your project, or which emotions you’ll cause people to feel as a result of consuming the content, it’s good to lead with that information. What can people expect?

In other words, the typical advice is to tell people in your introduction what they can hope to learn if they keep reading, and you absolutely should do that. But also tell them how they’ll feel after they’re done reading.

Even something super practical like how-to content has an emotional component. Let’s look at McCormick’s content for examples, as they do a great job writing their introductions.

This article immediately starts by setting the scene of a family eating around the table together, provoking feelings of togetherness and contentment. It also explains how the tips in this article will reduce your stress levels. So, they didn’t just say, “We’re going to teach you how to organize your spice cabinet.” They made you feel why you want to organize our spice cabinet.

Here’s another example:

This article’s introduction is less straightforward about how you’ll feel, but it still paints a picture. When you imagine yourself eating seafood on a patio drinking wine, it’s hard not to feel some level of contentment. By setting the scene like this, they’re implying you can get a piece of this contentment by reading their guide.

Think about how you can include emotion in your introduction to help people understand the emotional benefits of reading on.

Conclusion

Some of your content probably features emotion “accidentally,” because it’s infused in so many topics. But when you’re deliberate about knowing what emotions your content taps into and understanding how to feature them more prominently, your content can be significantly more compelling.

Published November 17, 2020 — 07:00 UTC





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